Case Study - Pontoon

Company

Pontoon is a global company specializing in talent and human resources management solutions. They help large organizations manage their external workforce, service procurement, and talent strategy.

A subsidiary of the Adecco Group, Pontoon brings together nearly 1,100 employees across 65 countries and supports 130 clients through its Managed Service Provider and Services Procurement activities.

Client

Pontoon

Human resources and business services

What were the challenges?

Already holding an EcoVadis Gold medal, Pontoon wanted to secure its renewal and, if possible, improve its performance. The goal was to best showcase existing CSR initiatives while identifying elements that might limit their rating.

The initial analysis highlighted several key priorities:

formalizing and strengthening environmental, social, and sustainable procurement policies;
integrating quantified objectives with deadlines;
consolidating CSR indicators over three consecutive years;
verifying that the Adecco Group's policies and supporting documents explicitly covered Pontoon's scope;
gathering the documentary evidence expected by EcoVadis across the four themes assessed: environment, labor and human rights, ethics, and sustainable procurement.

The main challenge lay in collecting specific data and procedures managed at the Adecco Group level, particularly regarding environmental consumption, procurement, and IT security.

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What actions did Altopi take to address these challenges?

Altopi's CSR experts supported Pontoon at every stage of the EcoVadis renewal process.

As part of this mission, we carried out:

an analysis of the previous assessment and a gap analysis against EcoVadis requirements;
prioritization of actions based on their potential impact on the rating;
the creation of an action plan shared in Notion to centralize documents, owners, and deadlines;
support in formalizing three policies: environmental, social, and sustainable procurement;
integrating existing commitments and quantified objectives with target years into these policies;
the consolidation of CSR indicators for 2023, 2024, and 2025;
the enhancement of the CSR report, notably with a three-year indicator table and references to the GRI framework;
the analysis and selection of supporting documents from both Pontoon and the Adecco Group;
the entry of responses and linking of documentary evidence on the EcoVadis platform;
a comprehensive final review before submitting the questionnaire.

This support helped transform practices that were sometimes scattered between Pontoon and the Adecco Group into a structured, documented file that is directly usable by EcoVadis.

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What were the results?

At the end of the mission, the EcoVadis questionnaire was 100% completed and submitted within the deadlines set with Pontoon.

The main progress achieved is as follows:

three CSR policies strengthened and structured according to EcoVadis criteria;
quantified and dated objectives integrated into the company's commitments;
consolidated reporting over three years;
better alignment between Pontoon's specific initiatives and the Adecco Group's frameworks;
an enriched CSR report better aligned with assessment expectations;
an identified improvement plan to prepare for the next renewal.

At the end of the engagement, the file was under review by EcoVadis. A debrief meeting is planned after the scorecard is published to analyze the score and build the action plan for the following year.

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Pontoon chose Altopi to support them in renewing their EcoVadis assessment and strengthening their CSR approach.

Industry

Industry sub-sector

Altopi Services

Company

What were the challenges?

What actions did Altopi take to address these challenges?

What were the results?